Refund Policy

1. Page packs

• Full refund within 14 days, before any credit is used. A page pack is refunded in full if you ask within 14 days of purchase and no credits from that pack have been used. Once a credit from the pack has been used, the pack is non-refundable. This applies in the same way to every pack and in every country. Refunds are issued by Polar, our merchant of record, to the original payment method, usually within 5-10 business days.
• Conversions that fail on our side are not charged. If a conversion fails because of a problem on our side, such as a server or processing error, or our model provider being unavailable or timing out, no credits are used. If credits were deducted for one of these, tell us and we correct your balance.
• Files we turn away. A file turned away before it is read is not charged: an unsupported file type, a damaged or password-protected PDF, too many pages, or a file that is too large. Some files can only be identified once they have been read: a document that is not a bank or credit-card statement, a mortgage or loan statement, or a page with more than 80 transactions. The pages read for these are charged, and the message tells you so.
• A conversion you stop. If you stop a conversion after it has started, the pages it had already read are charged.
• A conversion you never saw. The result lives only in the page that made it: nothing is stored, so a tab closed while a conversion is running loses the table and the pages are still spent. The converter warns before you leave, but if it happens anyway, tell us and we credit those pages back.
• Checking the output. Every conversion comes with a review workbook that marks the rows to check before you export. If something looks wrong, email us and we will look into it. Credits used for a completed conversion are not returned on the basis of its output.
• Credits never expire, so there is no expiry-related refund.

2. Monthly plans

• Cancel any time. One button on your account page, with no email to write and no one to ask. Cancelling stops the next charge; the plan stays active until the end of the period you have already paid for, and that period is not refunded.
• The current period runs to its end. We do not refund the remainder of a period once it has started. If you cancel on day 3, you keep the plan and its pages until the end of that period.
• Rolled-over pages after cancellation. Pages carried over from earlier months remain usable for 30 days after the end of your final billing period, then expire. Page-pack credits are not affected.
• First charge on a new plan. If you subscribed by mistake, email us within 14 days of the first charge and, provided no plan pages have been used, we refund it in full. Once a plan page has been used, the first charge is non-refundable.

3. Things to know

• Deleting your account removes unused credits. Deletion is immediate and permanent, so if a pack is still eligible for a refund, ask for it before you delete. We cannot restore a balance afterward.
• If we shut down. If StatementTable is discontinued, unused credits are refunded in full, regardless of when they were bought. This is also in our terms.
• Chargebacks. Contact us first. We resolve most requests within one business day, and a refund from us reaches you faster than a dispute.

4. Your statutory rights

When you use a credit from a pack, or a page from a plan, you ask us to start providing the service immediately. You also acknowledge that a pack whose credits have been used is no longer refundable, and that the same applies to a plan's first charge once a plan page has been used.

Nothing in this policy excludes or limits any right you have under mandatory consumer law that cannot be excluded or limited.

If you are a consumer in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits them.

5. How to ask

Email support@statementtable.com within 14 days of purchase, from the address on your account or with the address you used at checkout, and include the order number from your Polar invoice if you have it. We answer within one business day and confirm the refund before it is issued.

6. Related documents

Terms of Service · Privacy Policy · Data Processing Agreement · Pricing